Disruption with billing information updates

Gespeicherte Ereignisdetails

Anbieterstatus

resolved

Anbieterauswirkungen

minor

Anbieterdatensatz erstellt

24 Sep 2026, 16:51:32 UTC

Anbieterdatensatz aktualisiert

30 Sep 2026, 15:51:51 UTC

Ausdrücklicher Anbieterbeginn

24 Sep 2026, 16:51:32 UTC

Ausdrückliches Anbieterende

24 Sep 2026, 20:41:12 UTC

Vom Anbieter gemeldete betroffene Komponenten

Anbieter nannte ausdrücklich keine betroffenen Komponenten in dieser Revision.

Zuordnungen beschreiben gemeldeten Ereignisumfang, keine aktuelle Komponentenverfügbarkeit oder verifizierten Abhängigkeiten.

Die Erstellung eines Datensatzes ist nicht zwingend der Ausfallbeginn. Nicht gemeldete Zeiten bleiben unbekannt. Aus Erfassungszeiten berechnen wir keine Ausfalldauer.

Anbieterupdates in gespeicherten Revisionen

Neueste zuerst. Bis zu 100 verschiedene Updates aus den letzten 20 gespeicherten Revisionen. Geänderte Formulierungen bei gleicher Anbieterzeit bleiben separat.

1. resolved24 Sep 2026, 20:41:12 UTC

   Beginning on September 22, 2026 at 11:51 UTC, approximately 1,700 users experienced delays and errors when adding or updating billing address information because requests to the address validation service timed out or failed. Within the affected address validation flow, requests failed at an average rate of 69.3%, reaching 100% at peak. <br /><br />An operating system upgrade exposed a compatibility issue in an adapter used by our HTTP client library, causing requests to stall. A subsequent change to shorten request timeouts caused stalled requests to return connection errors and increased the failure rate. <br /><br />We mitigated the incident on September 24, 2026 at 20:24 UTC by changing the HTTP client used for address validation. We have added alerting to detect similar issues sooner and are extending the fix to other integrations.

   In gespeicherter Revision gesehen um 06 Oct 2026, 13:58:39 UTC
2. monitoring24 Sep 2026, 20:24:57 UTC

   The degradation has been mitigated. We are monitoring to ensure stability.

   In gespeicherter Revision gesehen um 06 Oct 2026, 13:58:39 UTC
3. investigating24 Sep 2026, 20:10:12 UTC

   We have applied the mitigation and are seeing signs of recovery. We are continuing to monitor the system closely.

   In gespeicherter Revision gesehen um 06 Oct 2026, 13:58:39 UTC
4. investigating24 Sep 2026, 18:22:35 UTC

   We are continuing to work on mitigation. We will post another update in approximately one hour.

   In gespeicherter Revision gesehen um 06 Oct 2026, 13:58:39 UTC
5. investigating24 Sep 2026, 17:40:15 UTC

   We have identified the problem and are actively working on mitigation.

   In gespeicherter Revision gesehen um 06 Oct 2026, 13:58:39 UTC
6. investigating24 Sep 2026, 16:51:48 UTC

   We are investigating failures on billing information updates. Customers may be unable to create or update their billing information in the meantime.

   In gespeicherter Revision gesehen um 06 Oct 2026, 13:58:39 UTC
7. investigating24 Sep 2026, 16:51:32 UTC

   We are investigating reports of impacted performance for some GitHub services.

   In gespeicherter Revision gesehen um 06 Oct 2026, 13:58:39 UTC