Support Helpdesk Availability Issues
Cloudflare · 最近儲存的提供方狀態：identified
官方來源文字以原始語言顯示。
最近儲存的事件狀態不是當前服務狀態。來源列表可能不完整，事件從來源消失不確認恢復。請開啟當前報告或官方來源檢視較新證據。
已儲存事件詳情
- 提供方狀態
- identified
- 提供方影響程度
- minor
- 提供方記錄建立時間
- 23 10月 2026, 03:03:09 UTC
- 提供方記錄更新時間
- 23 10月 2026, 04:51:14 UTC
- 提供方明確報告的開始時間
- 23 10月 2026, 03:03:09 UTC
- 提供方明確報告的結束時間
- 不可用
提供方報告的受影響元件
- Support Site
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這些關聯描述此事件的報告範圍。不能確認當前元件可用性或已核實依賴關係。
記錄建立時間未必是故障開始時間。未報告的時間保持不可用。我們不根據收集時間計算故障時長。
Cloudflare 完整的已釋出平臺報告和提供方地點。這些是提供方報告，不是獨立網路觀測或應用上游依賴的證據。Workers AI、AI Gateway 和 Replicate 有獨立元件檢視。
已儲存修訂中的提供方更新
最新優先。最多顯示最近 20 份已儲存內容修訂中的 100 條不同更新。同一提供方時間的文字修訂單獨保留。
- identified
We are continuing to work on a fix for the issue.
在 23 10月 2026, 04:51:31 UTC 的已儲存修訂中觀察到 - identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
在 23 10月 2026, 04:51:31 UTC 的已儲存修訂中觀察到 - identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
在 23 10月 2026, 04:45:07 UTC 的已儲存修訂中觀察到 - investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
在 23 10月 2026, 04:51:31 UTC 的已儲存修訂中觀察到 - investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.
在 23 10月 2026, 03:05:12 UTC 的已儲存修訂中觀察到