Support Helpdesk Availability Issues
Cloudflare · 最近保存的提供方状态：identified
官方来源文字以原始语言显示。
最近保存的事件状态不是当前服务状态。来源列表可能不完整，事件从来源消失不确认恢复。请打开当前报告或官方来源查看较新证据。
已保存事件详情
- 提供方状态
- identified
- 提供方影响程度
- minor
- 提供方记录创建时间
- 23 10月 2026, 03:03:09 UTC
- 提供方记录更新时间
- 23 10月 2026, 04:51:14 UTC
- 提供方明确报告的开始时间
- 23 10月 2026, 03:03:09 UTC
- 提供方明确报告的结束时间
- 不可用
提供方报告的受影响组件
- Support Site
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这些关联描述此事件的报告范围。不能确认当前组件可用性或已核实依赖关系。
记录创建时间未必是故障开始时间。未报告的时间保持不可用。我们不根据采集时间计算故障时长。
Cloudflare 完整的已发布平台报告和提供方地点。这些是提供方报告，不是独立网络观测或应用上游依赖的证据。Workers AI、AI Gateway 和 Replicate 有独立组件视图。
已保存修订中的提供方更新
最新优先。最多显示最近 20 份已保存内容修订中的 100 条不同更新。同一提供方时间的文字修订单独保留。
- identified
We are continuing to work on a fix for the issue.
在 23 10月 2026, 04:51:31 UTC 的已保存修订中观察到 - identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
在 23 10月 2026, 04:51:31 UTC 的已保存修订中观察到 - identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
在 23 10月 2026, 04:45:07 UTC 的已保存修订中观察到 - investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
在 23 10月 2026, 04:51:31 UTC 的已保存修订中观察到 - investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.
在 23 10月 2026, 03:05:12 UTC 的已保存修订中观察到