Support Helpdesk Availability Issues
Cloudflare · Last saved provider status: identified
The last saved event status is not the current service status. Source lists can be incomplete, and disappearance from a source does not confirm recovery. Open the current report or the official source for newer evidence.
Saved event details
- Provider status
- identified
- Provider impact
- minor
- Provider record created
- 23 Oct 2026, 03:03:09 UTC
- Provider record updated
- 23 Oct 2026, 03:37:46 UTC
- Explicit provider start
- 23 Oct 2026, 03:03:09 UTC
- Explicit provider end
- Not available
Affected components reported by the provider
- Support Site
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These associations describe this event’s reported scope. They do not establish current component availability or verified dependencies.
A record creation time is not necessarily an outage start. Unreported times remain unavailable. We do not calculate downtime from collection times.
Cloudflare's complete published platform report and provider locations. These are provider reports, not independent network observations or evidence of an application's upstream dependencies. Workers AI, AI Gateway and Replicate have separate component views.
Provider updates in saved revisions
Latest first. We show up to 100 distinct updates from the latest 20 saved content revisions. Revised wording at the same provider time is retained separately.
- identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
Seen in a saved revision at 23 Oct 2026, 03:39:13 UTC - investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
Seen in a saved revision at 23 Oct 2026, 03:39:13 UTC - investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.
Seen in a saved revision at 23 Oct 2026, 03:05:12 UTC